Privacy Policy
At LoomLayers.store, your comfort is our priority—and that includes the comfort of knowing your data is safe. We are committed to protecting the personal information of our customers across Pakistan.
1. Information We Collect
To process your orders for premium linens and home textiles, we collect:
- Identity Data: Name and gender (to help us recommend the right styles).
- Contact Data: Shipping address, active WhatsApp number, and email address.
- Transaction Data: Details of the pillows, cushions, or bedsheets you’ve purchased.
- Technical Data: IP address and device type (collected automatically to ensure website stability and prevent fraudulent orders).
2. How We Use Your Information
We use your data only for legitimate business purposes:
- Delivery: Sharing your address and phone number with our trusted courier partners (e.g., TCS, BlueEx, or Leopards) to bring comfort to your doorstep.
- Order Updates: Sending tracking details and confirmation via WhatsApp or SMS.
- Customer Care: Assisting you with size guides, fabric care instructions, or returns.
- Personalized Offers: Notifying you about “New Arrivals” or “Seasonal Sales” (only if you opt-in).
3. Your Consent
By using LoomLayers.store, you consent to our collection and use of your information as described. We strictly follow the “Freely Given” consent model—you can unsubscribe from our marketing messages at any time by clicking “Unsubscribe” or replying “STOP” on WhatsApp.
4. Data Security & Storage
- Encrypted Transactions: We use industry-standard encryption for all digital payments.
- No Data Selling: We never sell, rent, or trade your personal information to third-party marketing companies.
- Retention: We only keep your data for as long as necessary to fulfill your order and meet legal tax requirements in Pakistan.
5. Payment Privacy
- Cash on Delivery (COD): No bank or card details are required for COD.
- Digital Wallets: For JazzCash or EasyPaisa payments, your financial data is processed directly by the provider; LoomLayers does not store your account PINs or passwords.
6. Your Rights
Under Pakistan’s evolving digital laws, you have the right to:
- Access: Request a copy of the data we hold about you.
- Correction: Fix any errors in your shipping address or contact details.
- Erasure: Request that we delete your account and personal history from our records.
7. Cookies
Our website uses small “cookies” to remember the items in your cart. You can choose to disable these in your browser settings, though it may affect your shopping experience.